Shipping

Oliver and Edie chooses to use set flat rate Shipping fees and displayed below:

Shipping is FREE Australia-wide on orders over $40.

Shipping is $6 on all orders under $40.

Oliver & Edie uses Australian courier services for most metropolitan deliveries and Australian Post in some regional areas. Once processed, most orders will be shipped the same day however we will aim to meet a maximum 48 hour dispatch time for all orders. The delivery time frames (in business working days) are outlined below.

Metro NSW/QLD 1-2 Days

Metro VIC/SA/ACT/ – 2-3 Days

Regional QLD/NSW/SA/VIC/ACT – 3-8 Days

WA/NT/TAS – 5- 10 Days

All orders will be shipped using our preferred provider and we Oliver and Edie is unable to accommodate shipping orders on a customer’s personal shipping account.

If something is missing from your order or you have not received it within the above time frame please contact us using the contact us form. All orders must be paid for in full via our Payment Gateway prior to the order being sent. If at any stage you experience an error in paying for a order please contact us via the contact us form.

 

Delivery Signature

Our service is dedicated to ensuring that your order is not lost or misplaced, please ensure that you organise the delivery address to a place where somebody will be there to receive it from the courier. For most states, the deliveries will need to be signed for unless you expressly give us Authority to Leave (ATL) with instructions of where to place the order. Please be aware that insurance does not cover for lost or stolen goods if the customer chooses to use the ATL option. Some orders may be delivered by Australia post and they will leave a note to pick up if no one is present to sign for delivery.

Redelivery Requests

If you miss the delivery from the courier you may be eligible for FREE re-delivery in most cases. You should receive a letter or note acknowledging the couriers missed you with instructions on how to contact them and  organise a re-delievery.

0